Training on how to use Slack effectively - Provide training and support to end-users, admins and champions on how to use Slack effectively, including best practices, tips and tricks, and how to take advantage of Slack's various features and integrations - not to mention how to leverage what is put into place specifically for the company as far as channels, workflows, processes, etc. In some cases, where clients are not yet equipped, they handle the launch configuration and administration and then hand off later as the team is built. Helping with the Setup and Configuration - Assist client administrators with setting up and configuring Slack workspaces, including customizing settings, creating channels, and integrating with other tools and applications. These are then translated into short term goals and long term vision for a company's usage of Slack.ĭrive Guidance and Recommendations - A Slack Consultant is well-versed in Slack's various features and integrations, and drives guidance and recommendations to clients on how they can best utilize these to achieve their vision. Understanding Client's Needs + Goals and Vision - A Slack Consultant must have a full understanding of their client's requirements and goals for using Slack, so that they can provide customized recommendations and solutions to meet their specific needs. In short, a Slack Developer can help a company get the most out of Slack by creating and implementing custom apps, bots and integrations that are specific to the business's needs and processes. HIPAA, FINRA, and others).ĭebugging and troubleshooting - Responsible for fixing bugs, troubleshooting issues, and ensuring that the Slack platform runs smoothly for all using the custom apps, integrations, and bots. In short, a Slack Administrator helps a company get the most out of Slack by owning the day-to-day operations, configuration and administration of the platform.Ĭustom Slack Apps and Integrations - This involves creating custom applications and integrating Slack with other tools to enhance the user experience using APIs and Slack Platform Developer tools (and the next-gen platform coming soon!)ĭeveloping Slack Bots - Responsible for creating custom bots within Slack to automate tasks, such as responding to specific keywords or managing workflows for teams.Įnhancing Slack Functionality - Can create custom scripts and integration configurations to extend the functionality of Slack and meet specific business needs specifically around security and compliance for Enterprise Grid organizations (i.e. This includes creating and distributing training materials, responding to user support requests, and resolving technical issues as they come up. Training and Support - Responsible for training users on how to use the platform effectively and for providing ongoing support to users. Security and Compliance - Responsible for ensuring the security and compliance of the Slack workspace, which includes implementing security measures such as data encryption, setting up two-factor authentication, and monitoring for security threats. This includes configuring integrations with tools such as Salesforce, Google Drive, Jira, Trello and many others via the Slack App Directory. Integration Management - Slack integrates with a variety of tools and services, and the administrator is responsible for setting up and managing these integrations. This includes creating and removing user accounts, assigning roles and permissions, and managing user profiles and user groups.Ĭhannel Management - Responsible for creating and managing channels which includes setting up channels for different departments, teams, or projects and monitoring their activity to ensure they are being used effectively. User Management - Responsible for managing user accounts and granting access to the Slack workspace.
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